Privacy notice.

Information we collect

If you contact us through the website, by email or by telephone, we may receive your name, company, contact details, site information and the details of your enquiry. Please do not submit sensitive personal information unless it is necessary for the work and has been requested.

How we use it

We use enquiry information to respond to you, assess and price work, arrange access, deliver requested services, keep appropriate business records and meet legal or contractual obligations. We do not sell website enquiry data.

Website form and email

Website enquiries may be transmitted to our business email systems for review and follow-up. Information should be limited to what is reasonably required for the enquiry.

Cookies and analytics

We use Google Analytics 4 to understand how visitors find and use this website, including page visits, general device and browser information, traffic sources and website interactions. Analytics is only loaded when you choose to allow analytics through our cookie controls. Advertising storage, personalised advertising signals and Google advertising features are disabled in our current Analytics configuration.

We use Analytics to improve the website and understand which pages and services are useful to visitors. We do not intentionally send the contents of enquiry forms, names, email addresses, telephone numbers or other enquiry details to Google Analytics. Successful website enquiries are recorded only as an aggregate lead event with the enquiry type (commercial or domestic).

You can change your choice at any time using the Cookie settings control in the website footer. For more information about Google Analytics, see Google's own privacy information.

Retention and sharing

We retain information for as long as reasonably necessary for the enquiry, work, accounting, insurance, contractual or legal purpose for which it is held. Information may be shared with relevant engineers, approved subcontractors, suppliers, professional advisers or service providers where necessary to respond to or deliver the requested work.

Contact

For privacy questions relating to this website, contact enquiries@nuvoservices.co.uk or write to Nuvo Services Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.

This website notice is intended to explain the site’s current data handling in clear language and should be reviewed whenever new analytics, advertising, CRM or tracking tools are added.